- If my complaint is considered by the Ombudsman as incomplete and I do not complete it within 15 days,
- If the Ombudsman is not competent to deal with my case, e. g. my complaint is not consumer dispute related to an insurance policy
- If ADR process has already started for my case or there is a decision by a court or arbitration tribunal or a mediation agreement has been already concluded or ADR has been completed,
- If the complaint is repeated in the same case without any new facts,
- If the complaint is anonymous,
- If SLASPO is removed from the list of ADR entities.